DotAI is action-taking AI for customer messaging. It replies to your customers, qualifies them and books them across WhatsApp, Instagram, Telegram and your website - trained on your business, with a human handoff when needed.
What is the difference between Agent, Desk and Gateway?
Agent is the AI chatbot that answers and takes action. Desk is the WhatsApp team inbox and broadcast suite for your people. Gateway is the API that connects every channel underneath. See the products overview.
Do I need all three products?
No. Most businesses start with Agent or Desk and add the rest as they grow. They share one knowledge base, so they work better together but each stands alone.
Does it actually book, or just answer?
It takes action. Connect a calendar, booking or order system and Agent checks availability, creates bookings, looks up orders and captures leads - not just FAQ replies.
What happens when it cannot help?
It hands off cleanly to your team in Desk, passing the full conversation and context so nobody has to repeat themselves.
Channels
Which channels are supported?
WhatsApp, Instagram, Telegram and a website chat widget, with SMS as a fallback - all through the Gateway.
Do I need the WhatsApp Business API?
For broadcasting and team features on WhatsApp, yes. We help you set up the official Business API, including blue-tick and Meta verification on eligible plans.
What languages does it support?
Agent replies in your customers' language. Multi-language agent support is available on higher plans - see pricing.
Can it work on my existing website?
Yes - add the web chat widget to any site, and the same agent answers there as on your messaging channels.
Pricing
Is there a free plan?
Yes. Both Agent and Desk have a free plan so you can try DotAI before you pay.
How does billing work?
Pay monthly, or save up to 20% by billing quarterly, half-yearly or annually. The per-month rate on the pricing page updates with your billing cycle.
Can I pay in AED?
Yes. Agent has confirmed AED pricing; you can switch currency on the pricing page. Desk AED figures are indicative and confirmed at checkout.
What are message credits?
Each plan includes a monthly allowance of message credits. If you need more, extra credits are available at $5 per 5,000 messages.
Are Meta's charges included?
No - Meta's WhatsApp conversation charges are billed separately at actual cost, on top of your DotAI plan.
Security & data
Where does the AI get its answers?
Only from the content you give it - your website, catalogue, docs and FAQs. It does not answer from the open web, which keeps replies accurate and on-brand.
Is my knowledge base private?
Your knowledge base and conversations belong to your account and are not shared with other customers.
Do you use my data to train public models?
No. Your business content is used to power your agent, not to train public AI models.
Can I control what it says?
Yes. You set the guardrails, approve the knowledge base and decide when it should hand off to a human instead of answering.
Billing & account
Can I change plans later?
Yes - upgrade, downgrade or switch billing cycle as your volumes change.
Can I cancel anytime?
Yes. You keep access through the period you have paid for.
What happens if I run out of credits?
You can top up with extra credits at $5 per 5,000 messages, or move to a higher plan.
Do you offer custom or enterprise plans?
Yes. Enterprise covers custom volumes, dedicated infrastructure and SLA-backed support. Talk to us.
Did not find your answer?
We are happy to talk specifics about your business.