How it works

From first hello to confirmed booking.

DotAI is live in days, not months. You connect your channels, point it at what you already know, and it starts handling conversations - taking action where it can and handing off where it should.

Six steps

What it takes to go live.

01

Train it on your business

Point DotAI at your website, catalogue, docs and FAQs. It learns from what is true for you - not the open web.

02

Connect your tools

Give it the actions it needs: calendars, booking systems, order lookups. Now it can do, not just say.

03

Connect your channels

Link WhatsApp, Instagram, Telegram or your website through the Gateway. We help with Business API setup and verification.

04

Go live and take action

Customers message and get accurate answers in seconds. DotAI qualifies, books and captures leads automatically.

05

Hand off to your team

When a conversation needs a person, it routes to the right teammate in Desk with the full thread and context.

06

Learn and improve

Review what customers ask, fill gaps in the knowledge base, and watch resolution and conversion climb over time.

Under the hood

Three things make it work.

The Gateway

Normalises every channel so one agent can answer everywhere, consistently.

Your knowledge base

A private, searchable index of your content that keeps answers accurate and on-brand.

Action tools

Connected functions - book, look up, capture - that turn a reply into a result.

Live in days. Better every week.

See exactly how it would work for your business.